Tag Archives: how to write a thank you note

Make Workplace Thank You Notes Work for You

gThankYou! Enclosure Card

Making your employees feel appreciated is more than just employer generosity or good will. It is good business, and it involves more than just employee gifts.

The link between employee recognition, appreciation, engagement, retention, and business success is well documented. Globoforce reports that 55% of respondents to their recent survey said they’d leave their current jobs to work for a company that recognized its employees. A little appreciation goes a long way, as does employee dissatisfaction, which has a definite impact on customer service and productivity. Everyone wants and needs to be appreciated, especially the employees who show up to work every day to contribute to your business and take care of your customers.

The Power of a Sincere “Thank You”
The 2012 SHRM/Globoforce semi-annual survey shows that simply recognizing employees improves employee performance and retention rates. A Forbes research project in 2012 that studied the effects of saying thank you to employees found that employers who regularly thank employees substantially outperform those that don’t.

What kind of recognition creates value and has a measurable impact by lowering voluntary turnover? Well-designed recognition programs that include targeted and personalized recognition and build recognition into the company culture lower voluntary turnover by up to 31 percent!

Delivery Matters – Make It Personal
A sincere, personal thank you, either verbal or written, means as much as or more to your employees than a gift or reward. Saying the words “Thank you” and being specific about why you are thanking the employee show that you care and that you noticed the level of performance that went into whatever it is you are appreciating.  Putting your gratitude in writing shows you took the time to make an employee feel valued, creating a lasting memory of that appreciation.

Fast Company article, “Affordable Ways to Make Your Employees Feel Appreciated – Or Else” describes how Chris Patterson, CEO of Interchanges in Jacksonville, Florida, goes out of his way to make his thank you’s personal and meaningful by investing in getting to know employees. He even sends handwritten notes with gifts to employees’ spouses thanking them for being supportive when employees have to work late or overtime.

Many Ways to Show Appreciation
There are many ways to use workplace thank you notes to recognize a good job, extra effort, and outstanding performance.

  • The most meaningful appreciation recognition is timely, taking place as soon after the activity being recognized takes place. Don’t wait to show an employee that you know how hard they worked on your project or how well they treated your top customer. Write a thank you note as soon as you see exceptional performance or effort and be sure to deliver it personally if you can.
  • Thank you notes and recognition don’t have to come only from the boss or as part of formal recognition programs. Peer-to-peer notes of appreciation mean just as much as when the boss writes them. With the rise of social media, social recognition has a huge impact, and letting co-workers and employees across the organization publicly recognize and reward effort with electronic systems as alternatives to written thank you notes also fuels retention and performance.
  • Story telling is an exciting and engaging way to recognize and thank employees. Extend the life and goodwill of thank you notes by telling the story of how they took care of that big customer, or sold the biggest order in company history, or saved the day by catching an error in a shipment. Use stories of gratitude at employee meetings and annual events like summer picnics or New Year’s parties for a bigger impact on employees than a plaque or gift card.

Not sure how to craft a workplace thank you note? You’ll find good suggestions and references in our post, 10 Tips for Writing Employee Thank You Notes.

So remember the power of a sincere thank you and make it a habit to regularly write personal thank you notes when you really appreciate performance and effort at work. Take a few minutes to make it personal and consider your delivery to make an impact. Your employees will be grateful for the attention and recognition and your workplace will benefit too.

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About gThankYou, LLC

Turkey Gift Certificates and Turkey Or Ham Gift Certificates by gThankYou! are two of America’s favorite employee gifts and can be redeemed for any Brand (Turkey or Turkey Or Ham), at virtually any Grocery Store in the U.S.

gThankYou, LLC provides company leaders with a variety of easy, meaningful and affordable ways to recognize and reward employees, holiday time or anytime.  gThankYou! Certificates of Gratitude and our free Enclosure Cards are personalizable including incorporating your company logo. And, nearly all orders ship same day.

gThankYou, LLC (www.gthankyou.com) is based in Madison, Wisconsin.  Contact:  Rick KileyChief ThankYou! Officer, gThankYou, LLC at info@gthankyou.com or 888-484-1658.
Follow the Company Blog –  “Celebrating Work”.
Join the Conversation @gThankYou 
Watch our gThankYou! YouTube Video – “Learn More About Us”.

“G” logo and “Certificates of Gratitude” are trademarks and “gThankYou” is a registered trademark of gThankYou, LLC.

10 Tips for Writing Employee Thank You Notes

The humble handwritten thank you note can boost your company’s bottom line, believe it or not.

gThankYou! Thank You Note

A recent Forbes article by Josh Bersin, founder and principal at Bersin by Deloitte, illustrates the point. His article, “New Research Unlocks the Secret of Employee Recognition,” cites his company’s comprehensive research project on employee recognition showing that organizations giving regular thanks to their employees far outperform those that don’t.

Companies scoring in the top 20% for building a “recognition-rich culture” actually had 31% lower voluntary turnover rates.

That makes sense to Geil Browning, founder of Emergenetics International. In an Inc. Magazine article,  “How to Thank Your Employees in Only 8 Words,” she writes:

“When you recognize the contributions of others, you reinforce the kind of behavior you want to see again. People who feel their efforts are noticed, and their work makes a difference, are more likely to go the extra mile in the future. Leadership is about empowering others to realize their own abilities. Communicate your belief in your people, and watch them rise to meet your expectations.”

Put another way, recognizing employee’s contributions shows you’re paying attention and that you care. It makes people feel valued. When you write a thoughtful note of gratitude, it’s also a permanent keepsake reminder.

Browning quotes business guru Tom Peters:
“People don’t forget kindness.”

Her research at Emergenetics suggests most employees appreciate personal thank you notes, if they’re personalized and meaningful. To be meaningful, notes should be specific and prompt. And to reward behaviors you want people to repeat, be sure to recognize efforts involving those behaviors.

Browning offers 10 tips for customizing thank you notes to celebrate employee strengths, according to brain-related research:

  1. The “gift of gab” is a work asset for gregarious people. You might write: “I celebrate how you share your enthusiasm,” or “Thanks for keeping the lines of communication open.”
  2. For quieter people you could say: “I prize your well-considered solutions,” or “I appreciate your respectful attitude toward everyone.”
  3. For assertive people, try: “Thank you for keeping the momentum going,” or “I appreciate your decisive action.”
  4.  More easygoing people who want everyone to get along might appreciate: “Thank you for helping to keep the peace,” or, “I appreciate your amiability more than you know.”
  5.  To flexible, change-seeking workers who don’t get flustered easily you might write: “I recognize your easy resilience” or “Thanks for how you handled [difficult client].”
  6. To focused staffers with strong opinions, try: “I depend on your support,” or “I honor you for your convictions.”
  7. Analytical thinkers might value: “I appreciate your penetrating questions,” or “I respect the depth of your knowledge.”
  8. For structural-minded, detail-oriented people, consider: “Thank you for transferring all that data perfectly,” or “You always meet your deadlines—impressive!”
  9. Social thinkers want to please you, so you could write: “I’m so grateful for your team building skills,” or, “I couldn’t have done it without you.”
  10. Conceptual workers who want to feel unique might value: “Your solution to the XYZ problem was stunning,” or “I treasure your creative long-term views.”

Bersin’s research also showed the effectiveness of rewarding employees for:
1.  specific results and behaviors and,
2.  making thank yous public.
Consider displaying a list of employees you’ve recognized in your company newsletter, on bulletin boards, or via social media.

The best practices his research project uncovered also recommended including peer-to-peer recognition and making it easy for employees to recognize each other frequently.  For more on new “social” peer-to-peer recognition, you might enjoy Incentive Magazine’s article, “The Pressing Case for Peer-to-Peer Recognition” by Andrea Doyle.

How often and on what occasions do you write employee thank you notes? Do you ever have peers write thank you notes to peers?

About gThankYou, LLC

Turkey Gift Certificates and Turkey Or Ham Gift Certificates by gThankYou! are two of America’s favorite employee gifts and can be redeemed for any Brand (Turkey or Turkey Or Ham), at virtually any Grocery Store in the U.S.

gThankYou, LLC provides company leaders with a variety of easy, meaningful and affordable ways to recognize and reward employees, holiday time or anytime.  gThankYou! Certificates of Gratitude and our free Enclosure Cards are personalizable including incorporating your company logo. And, nearly all orders ship same day.

gThankYou, LLC (www.gthankyou.com) is based in Madison, Wisconsin.  Contact:  Rick KileyChief ThankYou! Officer, gThankYou, LLC at info@gthankyou.com or 888-484-1658.
Follow the Company Blog –  “Celebrating Work”.
Join the Conversation @gThankYou 
Watch our gThankYou! YouTube Video – “Learn More About Us”.

“G” logo and “Certificates of Gratitude” are trademarks and “gThankYou” is a registered trademark of gThankYou, LLC.