Tag Archives: Gallup

Employee Recognition – The #1 Best Practice, MBWA

gThankYou! Management by Walking AroundEmployee recognition is critical to the long-term success of your company, regardless of what business you’re in.

The folks at Gallup recently published the latest installment of their multi-year State of the American Workplace.  Gallup’s bottom line is pretty depressing: Only “30% of the U.S. workforce is engaged in their work…meaning the vast majority of workers are not reaching their full potential”.

Never mind that objective definitions of their critical measures (“engaged”, “not engaged”, or “actively disengaged”) are missing from the study, so it’s hard to know what they’re really talking about.

Regardless, let’s take Gallup at their word.  They’ve been sizing up worker engagement with this survey for more than a decade and companies are buying it; the survey has a gigantic sample size; and, most important, the survey asks some pretty good questions.

Here are a few of the statement the Gallup Survey asks employees to consider:

  • In the past seven days, I received recognition or praise for doing good work.
  • There is someone at work who encourages my development.
  • At work my opinions seem to count.
  • In the past six months, someone at work has talked to me about my progress.

Fair enough.  This is all basic stuff.

But if it’s not happening in your company/organization, it’s no wonder workers are “not engaged” or worse, “actively disengaged”!

Everyone deserves to know where s/he stands at work, to know their constructive opinions are valued and encouraged, and receive direction to become more proficient — at every level of the company, in every workgroup.

All this brings me to one of my favorite management “gurus”, Tom Peters.   I like Tom because he forces you to think, re-think, and think again.  You say “plan”; he says “planning is b.s.”  You say “focus”, he says “W.T.T.M.S.W” (whoever tries the most stuff wins).

Tom’s twitter bio includes “professional agitator” and “the Red Bull of management thinking”.  Check out his rants.

Nobody can carry on longer about being succinct; and nobody, but nobody can be more succinct.  Tom is devoted to Twitter (although he can take four tweets to express a thought); one of my favorites captures his entire bestseller “In Search of Excellence” in one tweet:

“Cherish your people, cuddle your customers, wander around, ‘try it’ beats ‘talk about it’, pursue excellence, tell the truth.”

So, how do we apply Peters’ Principles to Gallup’s engagement survey?

M.B.W.A.  That’s it.  Period.

In Peters-speak that’s “Management By Wandering Around”.

If leaders were “wandering around”, Gallup’s Q Score would be wouldn’t be stuck with about 2/3 of American workers “disengaged”.

Company leaders must meet customers, must visit factory floors, must shop their own stores, must hustle suppliers and, in Peter’s works, must “cherish your people”.  If leaders do it, at all levels, subordinates will do it; and workers will do it.

“Cherishing” others’ work means we are engaged; they will be, too.  And it has to be continuous.  That’s employee recognition in action.

Jack Welch, legendary CEO of General Electric, famously budgeted his time at the beginning of each year — a set percent devoted to meeting customers, to meeting workers, to meeting suppliers, to training future leaders.  And he followed his plan.

That’s MBWA.

So, if you want engaged employees, engage them; it’s all about employee recognition.  Your company will be better for it.


About gThankYou, LLC

Turkey Gift Certificates and Turkey Or Ham Gift Certificates by gThankYou! are two of America’s favorite employee gifts and can be redeemed for any Brand (Turkey or Turkey Or Ham), at virtually any Grocery Store in the U.S.

gThankYou, LLC provides company leaders with a variety of easy, meaningful and affordable ways to recognize and reward employees, holiday time or anytime.  gThankYou! Certificates of Gratitude and our free Enclosure Cards are personalizable including incorporating your company logo. And, nearly all orders ship same day.

gThankYou, LLC (www.gthankyou.com) is based in Madison, Wisconsin.  Contact:  Rick KileyChief ThankYou! Officer, gThankYou, LLC at info@gthankyou.com or 888-484-1658.
Follow the Company Blog –  “Celebrating Work”.
Join the Conversation @gThankYou 
Watch our gThankYou! YouTube Video – “Learn More About Us”.

“G” logo and “Certificates of Gratitude” are trademarks and “gThankYou” is a registered trademark of gThankYou, LLC.

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Employee Recognition: Sincerity Counts

If your gratitude doesn’t feel sincere to your workforce, it won’t yield the positive results you’re hoping for.

gThankYou! Employee Gifts - Trust Photo “When you recognize your employees and show thanks to them, do you fake it?”

That is the question, says the intro to “Gratitude and Employee Recognition,” a #TCHAT Radio show by TalentCulture World of Work Community on BlogTalkRadio.

“Maybe or probably not, but does it seem like you do, to them?” the intro continues. “That’s a conundrum, how organizations can project genuine gratitude and authentic recognition. We’re not saying you don’t mean it, but your employees need to know you mean it.”

Positive Feedback Delivers Outstanding Results

TalentCulture founder Megan M. Biro hosts the show with co-creator Kevin W. Grossman. The expert guests are author and blogger Ted Coine, along with Rob Catalano of Achievers.

TalentCulture community members participating in the related discussion articulate their strong belief in “the value of simple, sincere interaction, and a culture that encourages recognition when it’s deserved.”

“ … Acknowledgement keeps employees on a path for engagement and productivity. Positive feedback fuels individuals and teams to continue delivering outstanding results. And in the aggregate, it keeps organizations focused on key success factors, and drives business momentum,” the TChat summary says.

Biro echoes the sincerity theme in her Forbes article, “5 Ways Leaders Rock Employee Recognition.”

“[That need makes] the human touch so important to effective recognition,” she writes.

Recognition Drives Productivity and Revenue

And Gallup researchers contend that employee recognition is a powerful driving force behind employee engagement, notes Roy Saunderson, co-host of Real Recognition® Radio in “Engaging Employees with Recognition.”

Gallup found that as its scoring methods found differences in the amount of recognition employees received, productivity and revenue—even retention of loyal customers—changed by 10% to 20%.

“It is an amazingly simple concept to give people the praise and recognition they deserve,” Saunderson writes.

It’s Simple: Mean What You Say

Take the time to think through what you’re going to say so it comes from your heart. If you mean what you say, look employees in the eye, and give specific, timely examples of accomplishments you’re grateful for, employees will know you’re sincere.

Then, advises Saunderson, simply:

  • Thank them for doing good work.
  • Express concern for their well-being.
  • Demonstrate respect in day-to-day activities.
  • Celebrate their successes.
  • Acknowledge their achievements.
  • Honor those who have made significant contributions to your company.
  • Appreciate the little things people do for you and others.

Don’t Take Employees’ Efforts for Granted

“This simple act of acknowledging and recognizing people is so taken for granted that nearly 20% of employees leave organizations because of insufficient recognition,” Saunderson writes.

How do you know when someone’s workplace thanks are sincere?

gThankYou! Ultimate Guide to Employee Gift-Giving

Click to Download your FREE Guide to Employee Gift-Giving by gThankYou!

About gThankYou, LLC

Turkey Gift Certificates and Turkey Or Ham Gift Certificates by gThankYou! are two of America’s favorite employee gifts and can be redeemed for any Brand (Turkey or Turkey Or Ham), at virtually any Grocery Store in the U.S.

gThankYou, LLC provides company leaders with a variety of easy, meaningful and affordable ways to recognize and reward employees, holiday time or anytime.  gThankYou! Certificates of Gratitude and our free Enclosure Cards are personalizable including incorporating your company logo. And, nearly all orders ship same day.

gThankYou, LLC (www.gthankyou.com) is based in Madison, Wisconsin.  Contact:  Rick KileyChief ThankYou! Officer, gThankYou, LLC at info@gthankyou.com or 888-484-1658.
Follow the Company Blog –  “Celebrating Work”.
Join the Conversation @gThankYou 
Watch our gThankYou! YouTube Video – “Learn More About Us”.

“G” logo and “Certificates of Gratitude” are trademarks and “gThankYou” is a registered trademark of gThankYou, LLC.

Research Shows Happy Employees Are More Productive

gThankYou! Happy Worker

Employee happiness is becoming a hot topic among CEOs and in boardrooms, notes Rob Markey in a Harvard Business Review blog post, “Transform Your Employees into Passionate Advocates.”

“[It’s] one more sign of the growing recognition that happy, engaged employees are more productive and generate better outcomes for their companies,” he writes.

But, he adds, only a few of the things that make employees happy result in real, sustained benefit for their companies. As Gretchen Spreitzer and Christine Porath note in one of a series of HBR articles on employee happiness, “It’s not about contentment, which connotes a degree of complacency.”

Timely, Meaningful Recognition

Markey and his colleagues have studied the links between employee engagement and customer loyalty for a few years, and have found that the only route to employee happiness that also benefits shareholders is through a sense of fulfillment resulting from an important job done well.

It’s about recognizing employees in a timely, meaningful way. Employees should be able to connect the recognition—whether it’s a personal note, a small gift, or both—with their hard work on the company’s behalf.

The Happiness/Productivity Link

Several other organizations weigh in on workers’ mindsets. A Businessweek article by Teresa Amabile and Steven Kramer,  “Employee Happiness Matters More Than You Think,” says, “Ultimately … the source of productivity is the individual knowledge workers who get things done every day. And the evidence is clear: People perform better when they’re happier.”

For 10 years Amabile and Kramer researched creativity, productivity, and the psychology of everyday work life. Their findings: “Whether we looked at entrepreneurial startups or large, established enterprises, the same holds true: People are more productive and creative when they have more positive emotions.”

“In fact, we found that, if happier on a given day, people were not only more likely to come up with a new idea or solve a complex problem that same day but also to do so the next day.”

Gallup provides statistics linking employee feelings and corporate outcomes, Amabile and Kramer note. The organization reports that disengaged employees’ lost productivity costs U.S. businesses more than $300 billion a year. Another Gallup study by researcher James Harter and others concluded that employees’ past feelings about an organization can predict sales and profits at a future point in time.

U.K.-based research, too, suggests clear links between workers’ happiness and their productivity. Jamie Doward’s Observer/Guardian article, “Happy people really do work harder,” reports that a team of economists led by Andrew Oswald, a professor of economics at Warwick Business School and a leading authority on the relationship between economics and mental health, says its research has important implications for the worlds of politics and business.

“We find that human happiness has large and positive causal effects on productivity,” the team says. “Positive emotions appear to invigorate human beings, while negative emotions have the opposite effect.”

The Warwick economists note: “Happier workers … were 12% more productive. Unhappier workers were 10% less productive.”

Employee Gratitude Done Right

If you show employees they’re valued, they’re more likely to have positive feelings about your company and their jobs. Here are three tips for effective employee recognition:

  1. Let line managers lead—Immediate supervisors are best equipped to observe when an employee thank you is warranted, or to review the results of performance metrics and recognize top performers.
  2. Keep it simple—Managers shouldn’t have to wade through complicated reports to determine who their top performers are.
  3. Customer feedback—What’s more powerful than hearing a customer’s thank you?

As Markey’s HBR article says, “When frontline employees and managers hear directly from customers — when they see how customers scored their experience, when they hear what went right and wrong in the customer’s own words — the effect is dramatic. Applause in the form of positive feedback inspires them to keep up the good work.

“Loyal, passionate employees bring a company as much benefit as loyal, passionate customers. They stay longer, work harder, work more creatively, and find ways to go the extra mile,” he continues. “They bring you more great employees. And that spreads even more happiness — happiness for employees, for customers, and for shareholders.”

How do you ensure your employees receive timely, meaningful recognition?  How do you keep workers feeling fulfilled?

About gThankYou, LLC

Turkey Gift Certificates and Turkey Or Ham Gift Certificates by gThankYou! are two of America’s favorite employee gifts and can be redeemed for any Brand (Turkey or Turkey Or Ham), at virtually any Grocery Store in the U.S.

gThankYou, LLC provides company leaders with a variety of easy, meaningful and affordable ways to recognize and reward employees, holiday time or anytime.  gThankYou! Certificates of Gratitude and our free Enclosure Cards are personalizable including incorporating your company logo. And, nearly all orders ship same day.

gThankYou, LLC (www.gthankyou.com) is based in Madison, Wisconsin.  Contact:  Rick KileyChief ThankYou! Officer, gThankYou, LLC at info@gthankyou.com or 888-484-1658.
Follow the Company Blog –  “Celebrating Work”.
Join the Conversation @gThankYou 
Watch our gThankYou! YouTube Video – “Learn More About Us”.

“G” logo and “Certificates of Gratitude” are trademarks and “gThankYou” is a registered trademark of gThankYou, LLC.

Free eBook: “Ultimate Employee Gift-Giving Guide” by gThankYou!

Download your FREE “Employee Gift-Giving Guide”, the perfect resource for your holiday gift-giving planning.

gThankYou! Employee Gift Guide

Click Image to Download!

Everybody wants to feel valued and appreciated-and that includes your employees.  In this handy guide, you learn why recognition is so important to employees and your bottom-line, as well as best practice learning you can put to use in your workplace.

Here’s a peek at our “Ultimate Guide to Employee Gift-Giving” Table of Contents:

TABLE OF CONTENTS

  • Why It’s Important
  • What’s In It for You
  • How to Do It Right
  • Best Employee Gifts
  • Potential Pitfalls
  • Successful Employee Gift-Giving in Action
  • Resources

Whether you manage others, own a business or are an HR pro, you will find research and tips that will benefit you in managing your most important asset, your employees.  We hope you enjoy this FREE eBook and share it with coworkers and friends.

Download your free copy now by clicking this link:
“The Ultimate Guide to Employee Gift-Giving”

Happy Holidays,
The gThankYou! Team

About gThankYou, LLC

Turkey Gift Certificates and Turkey Or Ham Gift Certificates by gThankYou! are two of America’s favorite employee gifts and can be redeemed for any Brand (Turkey or Turkey Or Ham), at virtually any Grocery Store in the U.S.

gThankYou, LLC provides company leaders with a variety of easy, meaningful and affordable ways to recognize and reward employees, holiday time or anytime.  gThankYou! Certificates of Gratitude and our free Enclosure Cards are personalizable including incorporating your company logo. And, nearly all orders ship same day.

gThankYou, LLC (www.gthankyou.com) is based in Madison, Wisconsin.  Contact:  Rick Kiley, Chief ThankYou! Officer, gThankYou, LLC at info@gthankyou.com or 888-484-1658.
Follow the Company Blog –  “Celebrating Work”.
Join the Conversation @gThankYou
Watch our gThankYou! YouTube Video – “Learn More About Us”.

“G” logo and “Certificates of Gratitude” are trademarks and “gThankYou” is a registered trademark of gThankYou, LLC.

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